Ref: DRBS 10257
Job Title:
Customer Services Manager
Permanent/Temporary:
Salary: £20k to £22k
Hours: 37.5 hours
Location:
Job Description:
A
Pro active Customer Services Manager is required to lead and develop the
Customer Services function.
Duties
include; developing and embedding customer service policies, procedures and
standards, analysing statistics to monitor the level of customer service,
identify and develop training interventions, lead and chair management meetings
and pro actively identify areas for development and suggest solutions.
Candidates
must have previous experience in a similar role together with excellent
communications skills and the ability to demonstrate confidence influencing
others.